We are in peak registration at the university, which means our email inboxes are also full of student questions about basic registration issues. Many advisers create an automatic message with commonly asked questions or offer other kinds of registration guidance during this time.
Now, advisers and students have another tool to use to help students navigate the challenges of linked courses, waitlists, and other conundrums. The ITS knowledge base for registration questions has been recently updated to reflect students’ information needs on topics such as common registration errors, the logistics of using Schedulebuilder, and more.
A small group of advisers and ITS staff, led by Freddie McDonald, are continuing to sharpen the knowledge base this semester. Now, students are able to access this information without the barrier of duo authenticating. Advisers are encouraged to remind students of this resource, if they have questions.
As the work group continues to revise and add to the knowledge base, we hope to offer a centralized place everyone can use for questions and guidance regarding registration for WVU courses.